Select a service from the list below
Prescription Delivery Services
Make life easier for yourself and let us order your prescription on your behalf. Simply let us know what repeat medicines you need a few days before they run out, either in person, by phone or email and we will arrange for your doctor’s surgery to send us an electronic prescription.
We then dispense it and send you a text to let you know it’s waiting for you in store. Please speak to a member of staff or call us on 020 7323 4713 for more details.
Complaints procedure and feedback
At Chel Pharmacy we welcome your comments and suggestions to help us improve the way we work.
We aim to give you the highest standards of customer care and service. Should you have any complaints about our services or products please speak to our pharmacist.
We operate a formal complaints procedure which is part of the NHS system for dealing with complaints.
If you need any information or have a complaint about this website, our staff or any of our services please contact us as soon as possible via our Contact Us Page or write to us at:
Chel Pharmacy 173 Great Portland Street, London, W1W 5PH.
You may also call the Superintendent Pharmacist Sonal Davda on 020 7323 4713.
You can also get advice from the local Patient Advice and Liaison Service (PALS). PALS is not part of the complaints procedure itself, but they might be able to resolve your concerns informally or can tell you more about the complaints procedure and independent complaint advocacy services.
Please visit the NHS Website for more information about how to make a complaint on an NHS Service received from us or from any other NHS organization.
Confidential Help and Advice
At Chel Pharmacy we have a private Consultation Room available for your use.
If you wish to talk to the pharmacist on duty in private, or any of our helpful pharmacy staff, we can arrange this for you.
It can be embarrassing or difficult to talk to staff in front of other patients in the pharmacy about a medical condition. At Chel Pharmacy we understand this, so just ask if you would prefer to discuss anything in the privacy of our Consultation Room.
At Chel Pharmacy we can take and print your photograph for Passport, Visa or for general ID-Card use, while you wait. We know the requirements for ID cards for most countries, particularly Colombian ID and Indian visas.
At Chel Pharmacy we dispense both NHS and private prescriptions and supply medicines and appliances.
We will give information and advice on how to get the most benefit from your medicines and appliances.
We keep a confidential, electronic record of what we supply to our customers so when you bring in a prescription, our records tell us whether you may safely take a medicine with any others you may be taking. We label your medicines to remind you about precautions such us avoiding alcohol and not driving if you feel drowsy.
We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly.
Patient Medication Record
Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems such as reactions between medicines and will help us deal with any queries you may have.
We comply with the Data Protection Act and the NHS code of practice on confidentiality.
As a responsible UK based company we abide by the rules and regulations of the Data Protection Act 1998, and as such, no information supplied to us will be given to or used by any third parties other than us.
We can dispense NHS repeat dispensing prescriptions issued by your doctor.
Ask us for more information about this service.
Electronic Transmission of Prescriptions (ETP)
The way the NHS provides prescriptions to patients has changed. Patients have their prescription created and sent electronically directly from their GP to their ‘nominated‘ pharmacy where they wish to receive their medication or appliance from.
We are asking our regular customers to sign a Nomination Form that will allow us to obtain your electronic prescription from your surgery.
You will normally be asked to nominate just one pharmacy for your prescriptions to be sent to and dispensed rather than a variety of pharmacies.
Chel Pharmacy is equipped with computers and systems that are capable of handling electronic prescriptions. When visiting a pharmacy or your surgery keep an eye out for the symbol shown on the right which identifies where the NHS Electronic Prescription Service is being used.
Emergency Hormonal Contraception
Emergency hormonal contraception commonly known as the “morning after pill” is available in our pharmacy, either with or without a prescription.
The emergency contraceptive pill is most effective if it is taken as soon as possible after you have had unprotected intercourse, but can be taken up to 72hours afterwards; however, the sooner the better.
If you need emergency hormonal contraceptive advice you can speak with our Pharmacist. After a discreet and private consultation with our Pharmacist in our Consultation Room, if it is considered appropriate and safe, we can provide you with this form of contraception.
We will never ask you about the circumstances which have led to you seeking contraception advice but we will need to ask you some general medical questions to make sure emergency hormonal contraception is suitable for you to take.
Emergency hormonal contraception is extremely safe with no serious side effects and if it was to fail, and you become pregnant, it has not been shown to affect the pregnancy or harm the developing baby in anyway.
We may be able to help if you need a prescription medicine in a genuine emergency when it is impossible to get to your doctor.
It cannot be done under the NHS, so there is a charge.
Health Advice and Self-care
The pharmacist on duty and our trained assistants are available for advice on all medicines and minor ailments as well as on appropriate use of non-prescription medicines, in private if required, within the privacy of our consultation room.
We can also give you advice on how to live a healthy life; for example, advice on how to stop smoking and maintaining a healthy diet.
We can direct you to other sources of advice and assistance if we cannot help you ourselves.
Influenza Vaccination Service
Flu Vaccinations – available October to April each year, no appointment required.
The Flu Vaccination is available from October – the service is FREE if you are registered with a GP in the local area and fall within the following criteria:
- 65 years old and over
- Have a serious medical condition (including diabetes, heart/chest/kidney conditions)
- Are living in a long-stay residential care home or other long-stay care facility (not including prisons, young offender institutions or university halls of residence)
- Are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
- A frontline health or social care worker
We also offer private flu vaccinations for a charge, please see instore for details.
All medicines are dispensed in child resistant containers unless you request us not to.
Please remember: keep all medicines out of reach and sight of children.
Our pharmacist on duty can advise you on safe storage of medicines.
Medicines Optimisation Support
Medicines optimisation is a priority for the NHS and community pharmacists are recognised as being well placed to help improve patient outcomes in this area.
Ask Your Pharmacist is a campaign led by the National Pharmacy Association (NPA), which aims to raise awareness of the support, advice and services available to people at their local community pharmacy.
Making the most of your medicines
Most of us will take medicines at some point in our lives. For some of us this may be for a short period (days, months or a few years), for others medicines may be needed for the rest of our lives. Medicines can be used to stop us getting ill, help us stay healthy, control our conditions or cure an illness. But using them sometimes isn’t easy. You need to:
– Take them at the right times and in the right way
– Look out for side effects or for signs that you aren’t getting any better (or getting worse)
– If you need medicines regularly make sure you always have enough of your medicines.
This can take time and commitment especially if you are taking many different medicines. Understanding what your medicines are for, how they work, when and how to take them and why they should be taken as prescribed can help to make sure you get the best results from medicines.
Here are some things that you can do to make the most of your medicines.
What can you do?
When you or someone you care for is prescribed a medicine here are some questions that you might want to ask your doctor, pharmacist, nurse or other health professional.
It may help to print these questions and take them with you next time you see your health professional. (Click here to Download and Print the Questions)
Questions to ask about your medicines:
1- What am I taking this medicine for?
2- Does this new prescription mean I should stop taking any other medicines?
3- How and when should I take my medicine?
4- How long should I take my medicine for?
5- When will it start working? How can I tell if it’s working?
6- Are there any foods, drinks, or other medicines to avoid while I’m taking this medicine?
7- What are the potential side-effects? What should I do if I think I have a side-effect?
8- What should I do if I miss a dose?
9- How do I get more of this medicine if it runs out?
10- Who should I talk to if I want any further help when taking this medicine?
If you have any questions speak to your health professional. Especially if:
- you are thinking about stopping a medicine, or are not taking a medicine you have been prescribed
- for any reason you are finding it difficult to take a medicine as it was prescribed
- you are worried or concerned about side effects that you may be experiencing
It may also help to find out more about the condition that you have and if there is anything that you can do to help stay well.
“I have an alarm on my phone which reminds me to take my medicines and quite often I just ignore it, the text message* which comes through a little later is the one I find more helpful because it sits on my phone and every time I look at my phone I remember that I haven’t taken my meds.” (By a patient with HIV)
What can you expect?
Your doctor, pharmacist, nurse or other health professional should work in partnership with you and:
– Help you to understand your medicines (what they do, how to use them) so that you can make decisions about your treatment. This may mean choosing a different medicine or treatment if it suits you better.
– Discuss with you your experiences of taking or not taking medicines, your views about what medicines mean to you and how medicines affect your daily life.
– Look for ways for you to get, take or use your medicines that fit in with your daily life.
– If you have any problems with your medicines help you to find solutions that you find acceptable.
– Jointly agree with you the desired outcomes from treatment, when a review of your condition will take place and if any monitoring is needed before and during treatment.
“I have a tremor caused by one of my medicines. To help control this I was prescribed another medicine three times a day. I found it was very difficult to take the dose in the
middle of the day. The combination of my work schedule and finding a suitable place to take the tablet meant that I often missed the dose. I struggled with this for years
until finally I was prescribed the tablet as a slow release version that I now take once in the morning.” (By a patient with bipolar disorder)
Where can you go to find more support or information?
- NHS Choices has patient information about a range of illnesses and conditions as well as help for people wanting to stay healthy
- Local community pharmacists are always available on your high street. Pharmacists provide free expert advice about medicines and information about a wide variety of health issues. (Come to us at Chel Pharmacy and we will be more than happy to help)
- Patient Groups may have help-lines, resources and local groups that can support you.
- If you have any queries about medicines and are unable to talk directly to a healthcare professional, you can dial the NHS 111 number for advice.
- Every medicine should come with an information leaflet. It often contains a lot of information, but may answer specific questions that you have. If you have a question about a specific medicine, the pharmaceutical company may have an information service that you can contact.
- The Royal Pharmaceutical Society has a website for members of the public with resources that can help you make the most of your medicines
- The National Institute for Health and Clinical Excellence (NICE) has information to enable and support you to make decisions about your prescribed medicines.
• The NHS Constitution describes your rights and your responsibilities when using the National Health Service.
We stock a wide range of over-the-counter medicines, vitamins and mineral supplements.
If we do not stock the item you require, we can order it for you.
Many of our staff have worked in the Pharmacy for almost 10 years and therefore, understand the needs of their customers in the local area; they are intensively trained to help customers with all aspects of their healthcare needs, from simple over-the-counter advice and medicines, to treatments for minor ailments that were, until recently, only available from your local doctor’s surgery
Support for people with disability
We provide wide aisles for ease of access. We also have automatic doors and staff who will gladly help with access into the store.
At Chel Pharmacy we offer our constant support for people with any disability by:
– Assessing medicine compliance needs of patients with disability.
– Providing reasonable adjustment or support.
– Providing alternative forms of labelling or reminder chart.
– Providing multi-compartment compliance aid when required.
Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.
Please return all unused and unwanted medicines to us at Chel Pharmacy; we can dispose of them safely for you.
We accept and dispose of unwanted medicines from patients and carers.