The pharmacist on duty and our trained assistants are available for advice on all medicines and minor ailments as well as on appropriate use of non-prescription medicines, in private if required, within the privacy of our consultation room.

We can also give you advice on how to live a healthy life; for example, advice on how to stop smoking and maintaining a healthy diet.

We can direct you to other sources of advice and assistance if we cannot help you ourselves.

Flu Vaccinations – available October to April each year, no appointment required.

The Flu Vaccination is available from October – the service is FREE if you are registered with a GP in the local area and fall within the following criteria:

• 65 years old and over
• Pregnant
• Have a serious medical condition (including diabetes, heart/chest/kidney conditions)
• Are living in a long-stay residential care home or other long-stay care facility (not including prisons, young offender institutions or university halls of residence)
• Are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
• A frontline health or social care worker

We also offer private flu vaccinations for a charge, please see instore for details.

All medicines are dispensed in child resistant containers unless you request us not to.

Please remember: keep all medicines out of reach and sight of children.

Our pharmacist on duty can advise you on safe storage of medicines.

Medicines optimisation is a priority for the NHS and community pharmacists are recognised as being well placed to help improve patient outcomes in this area.

Ask Your Pharmacist is a campaign led by the National Pharmacy Association (NPA), which aims to raise awareness of the support, advice and services available to people at their local community pharmacy.

Making the most of your medicines

Most of us will take medicines at some point in our lives. For some of us this may be for a short period (days, months or a few years), for others medicines may be needed for the rest of our lives. Medicines can be used to stop us getting ill, help us stay healthy, control our conditions or cure an illness. But using them sometimes isn’t easy. You need to:

– Take them at the right times and in the right way

– Look out for side effects or for signs that you aren’t getting any better (or getting worse)

– If you need medicines regularly make sure you always have enough of your medicines.

This can take time and commitment especially if you are taking many different medicines. Understanding what your medicines are for, how they work, when and how to take them and why they should be taken as prescribed can help to make sure you get the best results from medicines.

Here are some things that you can do to make the most of your medicines.

What can you do?

When you or someone you care for is prescribed a medicine here are some questions that you might want to ask your doctor, pharmacist, nurse or other health professional.

It may help to print these questions and take them with you next time you see your health professional. (Click here to Download and Print the Questions)

Questions to ask about your medicines:

1- What am I taking this medicine for?

2- Does this new prescription mean I should stop taking any other medicines?

3- How and when should I take my medicine?

4- How long should I take my medicine for?

5- When will it start working? How can I tell if it’s working?

6- Are there any foods, drinks, or other medicines to avoid while I’m taking this medicine?

7- What are the potential side-effects? What should I do if I think I have a side-effect?

8- What should I do if I miss a dose?

9- How do I get more of this medicine if it runs out?

10- Who should I talk to if I want any further help when taking this medicine?

If you have any questions speak to your health professional. Especially if:

• you are thinking about stopping a medicine, or are not taking a medicine you have been prescribed
• for any reason you are finding it difficult to take a medicine as it was prescribed
• you are worried or concerned about side effects that you may be experiencing

It may also help to find out more about the condition that you have and if there is anything that you can do to help stay well.

“I have an alarm on my phone which reminds me to take my medicines and quite often I just ignore it, the text message* which comes through a little later is the one I find more helpful because it sits on my phone and every time I look at my phone I remember that I haven’t taken my meds.” (By a patient with HIV)

What can you expect?

Your doctor, pharmacist, nurse or other health professional should work in partnership with you and:

– Help you to understand your medicines (what they do, how to use them) so that you can make decisions about your treatment. This may mean choosing a different medicine or treatment if it suits you better.

– Discuss with you your experiences of taking or not taking medicines, your views about what medicines mean to you and how medicines affect your daily life.

– Look for ways for you to get, take or use your medicines that fit in with your daily life.

– If you have any problems with your medicines help you to find solutions that you find acceptable.

– Jointly agree with you the desired outcomes from treatment, when a review of your condition will take place and if any monitoring is needed before and during treatment.

“I have a tremor caused by one of my medicines. To help control this I was prescribed another medicine three times a day. I found it was very difficult to take the dose in the

middle of the day. The combination of my work schedule and finding a suitable place to take the tablet meant that I often missed the dose. I struggled with this for years

until finally I was prescribed the tablet as a slow release version that I now take once in the morning.” (By a patient with bipolar disorder)

Where can you go to find more support or information?

• NHS Choices has patient information about a range of illnesses and conditions as well as help for people wanting to stay healthy
• Local community pharmacists are always available on your high street. Pharmacists provide free expert advice about medicines and information about a wide variety of health issues. (Come to us at Chel Pharmacy and we will be more than happy to help)
• Patient Groups may have help-lines, resources and local groups that can support you.
• If you have any queries about medicines and are unable to talk directly to a healthcare professional, you can dial the NHS 111 number for advice.
• Every medicine should come with an information leaflet. It often contains a lot of information, but may answer specific questions that you have. If you have a question about a specific medicine, the pharmaceutical company may have an information service that you can contact.
• The Royal Pharmaceutical Society has a website for members of the public with resources that can help you make the most of your medicines
• The National Institute for Health and Clinical Excellence (NICE) has information to enable and support you to make decisions about your prescribed medicines.

• The NHS Constitution describes your rights and your responsibilities when using the National Health Service.

We stock a wide range of over-the-counter medicines, vitamins and mineral supplements.

If we do not stock the item you require, we can order it for you.

Many of our staff have worked in the Pharmacy for almost 10 years and therefore, understand the needs of their customers in the local area; they are intensively trained to help customers with all aspects of their healthcare needs, from simple over-the-counter advice and medicines, to treatments for minor ailments that were, until recently, only available from your local doctor’s surgery

We provide NHS Services on behalf of NHS England London with Headquarters at the following address:

NHS England London

Southside

105 Victoria Street

London

SW1E 6QT

Tel: 020 7932 3814

Email: england.southsidereception@nhs.net

Website: www.england.nhs.uk/london/

We provide wide aisles for ease of access. We also have automatic doors and staff who will gladly help with access into the store.

At Chel Pharmacy we offer our constant support for people with any disability by:

– Assessing medicine compliance needs of patients with disability.

– Providing reasonable adjustment or support.

– Providing alternative forms of labelling or reminder chart.

– Providing multi-compartment compliance aid when required.

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.

Please return all unused and unwanted medicines to us at Chel Pharmacy; we can dispose of them safely for you.

We accept and dispose of unwanted medicines from patients and carers.